FAQ
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A little help, before you buy.
Delivery, compatibility and ordering online.
Frequently asked questions
Singapore Delivery
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International Delivery
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Your Orders
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GENERAL ENQUIRIES
Where is your shop located?
Our office is located at 50 Raffles Place, #19-00 Singapore Land Tower, Singapore 048623. Please note that this is our sales and marketing office and no products are available for audition or demo at this location. All orders will have to be placed via the website and they are shipped directly to your specified address. Strictly no self-collection or pickups at this address please.
How do I place an order?
Click on the product you want > add to cart > proceed to checkout > register or checkout as guest > fill in your billing and shipping information > select your delivery option > select payment option > complete order
Can I place my order over the phone?
Unfortunately not, we require all orders to be placed via our website. This is for your security and to minimise transcription errors.
How do I change my delivery address?
Please reply to the order confirmation email or submit a ticket at our contact us page. For orders that have already been shipped any change of address or re-delivery will be at the buyer’s expense. on all orders that have yet to be shipped. If more than 5 hours have passed, chances are good that our warehouse staff will have already processed and packed your order and hence an administration fee of $10 will be levied.
What currency are the prices displayed in?
All prices are inclusive of GST and priced in Singapore Dollars (SGD) unless otherwise stated.